PRIVACY POLICY

Effective as of 12 October 2023

INTRODUCTION

HOUSE OF 2AM Ltd T/A HOME BY 2AM ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our website, products, and services. By accessing or using our services, you consent to the practices described in this Privacy Policy.

SECTION 1

INFORMATION WE COLLECT

We collect various types of personal information to provide you with a better experience and improve our services. The information we may collect includes:

Contact Information
Name, email address, phone number, postal address.

Payment Information
Credit card details, billing information, payment history.

Usage Data
Information about how you use our website, products, and services.

Communication Data
Information provided when you contact us, including email correspondence.

Cookies and Tracking Data
Information about your device and interaction with our website, such as IP address, browser type, pages visited, and session duration.

SECTION 2

DATA RETENTION POLICY

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods for different types of data are as follows:

Contact Information
We will retain your contact information for as long as you are an active user of our services. If you deactivate your account or request deletion of your data, we will retain your information for a period required to meet legal obligations or resolve disputes.

Payment Information
We do not retain your payment information, such as credit card details. Payment information is processed and managed by our trusted payment processors, and we do not have direct access to or store this information.

Usage Data
Usage data is retained for a period necessary to analyze usage patterns and trends, improve our services, and ensure the security of our systems. After this period, your data will be securely deleted or anonymised.

Communication Data
Information provided during your interactions with us, including email correspondence, will be retained for as long as necessary to address your inquiries, provide support, and for legal or regulatory compliance.

SECTION 3

CONSENT AND OPT-OUT MECHANISM

You have the right to give or withdraw your consent for the collection and processing of your personal information. You can exercise this right by contacting us at hello@homeby2am.com. Please
note that certain data collection may be necessary to fulfill our contractual obligations to you, and withdrawing consent for essential data processing may result in the inability to provide our services.

SECTION 4

HOW WE USE YOUR INFORMATION

We use the collected information for various purposes, including:

Processing orders and payments | Providing and improving our products and services | Communicating with you, responding to your inquiries, and providing support | Personalising your experience and tailoring content to your preferences | Analysing usage patterns and trends to enhance our website and offerings | Sending promotional materials and marketing communications (if you opt-in) | Complying with legal obligations and protecting our rights

SECTION 5

DATA SHARING AND DISCLOSURE

We may share your personal information with:

Service Providers
Third-party partners and service providers who assist us in operating our business and delivering services to you.

Payment Processors
To process payments for orders and services.

Legal and Regulatory Authorities
As required by law, or to protect our rights and the rights of others.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

SECTION 6

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect information about your interactions with our website. You can adjust your browser settings to refuse cookies, but this may limit your access to certain features.

SECTION 7

YOUR RIGHTS AND CHOICES

You have the right to access, correct, update, and delete your personal information. You can also unsubscribe from marketing communications at any time by following the instructions in the email or contacting us directly. However, please note that certain essential communications related to orders or services may still be sent to you.

SECTION 8

SECURITY

We employ reasonable measures to safeguard your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

SECTION 9

CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have that information removed.

SECTION 10

CHANGES TO THIS PRIVACY POLICY

We regularly review and update our Privacy Policy to ensure it remains compliant with relevant legal requirements and reflects changes in our data handling practices. When we make substantial changes to the policy, we will notify you by posting the revised policy on our website or through other appropriate means.

SECTION 11

CONTACT US

If you have questions or concerns about this Privacy Policy, please contact us at hello@homeby2am.com.

By using our website and services, you agree to the terms of this Privacy Policy.

Last updated on 21 February 2024